Planning Customer Satisfaction Form

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Please correct the field(s) marked in red below:

1

How often did / do you interact with the Planning & Building Department?

How often did / do you interact with the Planning & Building Department?
2

What best describes you?

What best describes you?
3

What is your preferred method of interacting with the Planning & Building Department

What is your preferred method of interacting with the Planning & Building Department
4

What types of services have you obtained from the Planning & Building Department?

What types of services have you obtained from the Planning & Building Department?
5

Please list the name(s) of any staff member(s) that assisted you.

6
Please rate your experience in each of the following areas: 

(1= Not Satisfied, 5= Very Satisfied)

Please rate your experience in each of the following areas: (1= Not Satisfied, 5= Very Satisfied)
1 2 3 4 5 n/a
Availability (Hours of Operation)
Timeliness / Prompt Service
Attitude / Politeness
Communication (Written & Oral)
Objectivity of Staff
Knowledge
Professionalism
Responsiveness / Follow-up
Overall Performance
7

Please provide feedback on any areas where you were not completely satisfied.  Specifics and suggestions for improvement are appreciated.

8

Were handouts, pamphlets and brochures useful?

Were handouts, pamphlets and brochures useful?
9

Please tell us about any handouts or information that are currently unavailable that you believe would be helpful and informative:

10
Which of the following online services have you accessed?
Which of the following online services have you accessed?
11

What additional services or information should the Planning & Building Department provide?

12
Do you find the City's website easy to navigate and information easy to find?
Do you find the City's website easy to navigate and information easy to find?
13
Please provide additional comments, feedback, and suggestions. Is there any particular staff member you'd like to recognize?
14

Optional Information. Your name and contact information will be kept in strict confidence. We ask only so that we may contact you in the event that we have questions or need clarification.

Optional Information. Your name and contact information will be kept in strict confidence. We ask only so that we may contact you in the event that we have questions or need clarification.
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